FGV incorporates new signposting to facilitate access flow and to remind travellers of social distancing rules.

filed under Noticias.

  • Arcadi España stresses that this action is part of the measures to guarantee the safety of travellers
  • 6,000 posters and signs in Spanish and Valencian are being installed in the main Metrovalencia and TRAM d’Alacant stations

Ferrocarrils de la Generalitat Valenciana (FGV) has begun to install new signposting to facilitate access flow for users of Metrovalencia and TRAM d’Alacant and to remind them to comply with the social distancing rules.

The Regional Minister of Territorial Policy, Public Works and Mobility, Arcadi España, stated that “these actions are part of the measures adopted by the public company to guarantee the safety of users and to make progress in the efficiency and sustainability of public rail and tram transport”.

Specifically, 6,000 posters and signs will be incorporated, 4,800 in the Valencia network and 1,200 in the Alicante network, in the 23 main Metrovalencia and 5 TRAM d’Alacant stations, both in Spanish and Valencian.

As soon as a passenger enters the FGV premises and goes to buy a ticket from the vending machines, he or she will find a sign on the floor reminding them to wait for their turn by keeping their distance from others in the queue.

When passing through the validation machines of the metro or tram, a sign will inform you of the obligation to wear a mask when travelling on public transport. You will also find this sign on the floor of the platforms and in the vehicles themselves. At stations and surface stops, signs will be placed on the canopies.

In the station lobbies, the hand sanitising gel dispensers will be clearly marked, as will those installed inside the vehicles, where one per carriage will be installed next to the doors.

In order to guide the flow of people in the stations, arrows will be installed on the floor of the construction site stairs – at the beginning of each section and on the landings – as well as in the aisles, so that all users move to their right and avoid contact by walking in opposite directions on the same side.

In stations where it is possible to do so, arrows will also be installed on the walls to reinforce the floor signs on a higher plane.

In addition to the mandatory use of masks, signs will also be placed on the platform floors to remind people of the need to keep a safe distance from each other.

Furthermore, inside the vehicles, the spaces near the driving cabs will be marked with a sign on the floor indicating the prohibition of passage.

In vehicles where there is a space reserved for persons with reduced mobility next to the cab, signs shall be installed informing that only users of this group may enter that area.

Finally, on Bombardier’s “Series 4,200” trams, both in Valencia and Alicante, a sign will be installed on the doors closest to the driver’s cab to inform passengers that they should not use them and that they should go to the other doors of the convoy.

Preventive measures

FGV has already implemented various measures to prevent the spread of the coronavirus. In addition to the obligation to wear a mask for all travel on public transport, the surveillance system has been strengthened in collaboration with the security forces.

The public company also reminds users that hand sanitising gel dispensers are available at the entrances to the main Metrovalencia and TRAM d’Alacant stations.

In addition, FGV has signposted the seats alternately to make it easier for passengers to distribute themselves correctly inside trains and trams and to maintain a safe distance from other users.

It is also recommended to avoid occupying the central aisle as much as possible, in order to allow free movement inside to get on or off the train or tram and, although FGV vehicles and facilities are disinfected regularly, to wash your hands after using the transport service.

On the platforms, while waiting, passengers must occupy the benches that are empty along their entire length to maintain maximum separation from other people.

FGV also informs you that the purchase of tickets at stations is made exclusively by credit card or using vending machines and that, temporarily, the management of lost objects, complaints and suggestions can be made through the website or the application (download from Google Play or Apple Store).

At the stations, users can contact FGV Customer Service staff through the intercoms located in the lobbies and on the platforms.