Conditions and Terms of Use of the “TRAM d’Alacant” App
1. OBJETO
Las presentes Condiciones Generales de Uso (en adelante CGU) regulan el uso del sitio móvil “TRAM d’Alacant” propiedad de Ferrocarrils de la Generalitat Valencia, en adelante (FGV), con domicilio en Partida de Xirivelleta, S/N C.P. 46014 de Valencia (España) y CIF: Q9650001B.
La App “TRAM d’Alacant” es una plataforma móvil que tiene varios objetivos entre los que están:
- conectar a los usuarios de la App con FGV mediante una interacción más directa y sencilla.
- permitir la venta de títulos directamente desde la App,
- servir de plataforma de información sobre actividades de FGV, pudiendo a su vez remitir sugerencias o realizar reclamaciones,
- ofrecer a los usuarios la posibilidad de interactuar con el personal de Atención al Cliente de FGV mediante un servicio de Chat.
- Dar a conocer las mejores rutas para llegar al destino deseado lo antes posible
La descarga y uso de la App móvil “TRAM d’Alacant” implica la aceptación y cumplimiento de las presentes Condiciones Generales de Uso y de cualquier otra condición particular de los productos o servicios ofertados.
2. USUARIOS
La App “TRAM d’Alacant” es una aplicación de acceso libre, a través de la plataforma facilitada por IOS o Android de forma gratuita para los usuarios mayores de 16 años.
La aplicación podrá ser utilizada libremente por el usuario una vez descargada, no obstante, existen servicios que requieren que nos faciliten ciertos datos para poder gestionar los mismos. Como usuario se compromete a facilitar información actual, completa y verídica, debiendo actualizarla mediante los canales ofrecidos por la App “TRAM d’Alacant”.
La persona usuaria será la única responsable de mantener la confidencialidad de su nombre y contraseña. Asimismo, se compromete a no facilitar la contraseña a otras personas y a adoptar todas aquellas medidas que sean útiles y necesarias para mantenerla en secreto. La persona usuaria es la única y exclusiva responsable de su custodia y su utilización, autorizada o no, por parte de terceras personas.
El uso o la difusión de datos personales de otras personas usuarias, pueden ser constitutivos de una infracción legal y, eventualmente, penal.
3. PAGO Y DEVOLUCIONES
El usuario podrá abonar directamente aquellos productos o servicios directamente desde la App “TRAM d’Alacant” a través de los siguientes sistemas de pago:
- Tarjeta de Crédito o Débito
El proceso de compra finalizará con la confirmación del usuario, no pudiendo cancelar o anular la compra efectuada. Excepcionalmente, se producirá la devolución del importe cuando el usuario haga una compra y el sistema de pagos detecte un error durante el proceso de compra.
En el supuesto indicado anteriormente, se producirá de forma inmediata la devolución de lo abonado, siempre que se deba a un error durante el proceso de compra.
En la App “TRAM d’Alacant” no podemos emitir Tickets o facturas en papel de los servicios, pero podrás solicitar una factura en formato pdf desde la App.
4. SEGURIDAD
En la App “TRAM d’Alacant” contamos con las máximas medidas de seguridad comercialmente disponibles en el sector y hemos puesto todo nuestro empeño para que no exista ninguna alteración respecto de la Seguridad de la Aplicación, no obstante, si existiese alguna incidencia al respecto mantendremos a nuestros usuarios informados de las medidas que hemos tomado procediendo a su oportuna comunicación.
5. CONDICIONES DEL SERVICIO
Aunque tratamos en todo momento de que los servicios y funcionalidades de la App “TRAM d’Alacant” estén siempre disponibles y sean plenamente usables, no podemos garantizar la disponibilidad permanente ni la continuidad en cuanto al funcionamiento de la misma, ni a la información, el contenido, los programas, los materiales o los productos que este incluye.
De este modo, se excluye cualquier responsabilidad por los daños y los perjuicios de cualquier tipo que puedan derivarse de la falta de disponibilidad o de continuidad del funcionamiento de la aplicación, de sus servicios y del uso que puedan hacer los usuarios.
El usuario entiende y acepta que la App “TRAM d’Alacant” ha sido creada y desarrollada con el objetivo de ofrecer servicios óptimos y apropiados a la finalidad para la que ha sido creada. No obstante, la misma puede incluir imprecisiones o errores. Cualquier responsabilidad en relación con la fiabilidad, la utilidad o la falsa expectativa que pudiera ocasionarle el sitio durante su utilización quedará exonerada por el usuario.
6. PROPIEDAD INTELECTUAL E INDUSTRIAL
Queda expresamente prohibido cualquier uso por terceros de cualquier signo identificativo similar que pueda llevar a confusión sobre su origen o titularidad, sin previa autorización por escrito de la App “TRAM d’Alacant”.
La App “TRAM d’Alacant” ostenta todos los derechos sobre el contenido, diseño y código fuente de esta Aplicación móvil y, en especial, con carácter enunciativo, pero no limitativo, sobre las fotografías, imágenes, textos, logos, diseños, marcas, nombres comerciales, botones, archivos de software, combinaciones de colores y datos que se incluyen en la App “TRAM d’Alacant”.
7. PERSONAL DATA PROTECTION
Basic information on personal data protection
The interested parties are provided with basic information on the processing of personal data carried out by Ferrocarrils de la Generalitat Valenciana entity, for the exercise of their authority; all in compliance with Articles 13 and 14 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter GDPR) as well as Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights.
Person or entity responsible for the processing
In accordance with the provisions of Article 4.7 of the GDPR, “the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data” shall be considered the Data Controller; in this case, FERROCARRILS DE LA GENERALITAT VALENCIANA (hereinafter, FGV) shall be considered the data controller.
E-mail: protecciodedades@fgv.es
Partida de Xirivelleta, s/n, 46014 – Valencia or Avenida de la Vilajoyosa, 2, Estación de la Marina, 03016 – Alicante.
Recording of Processing Activities
In accordance with the provisions of Article 30 of the GDPR, the updated list of the processing activities that FGV carries out is available in the Register of Processing Activities (Registro de Actividades), hereinafter RAT, published on the website of www.fgv.es/Portal de transparencia section Citizen Relations.
Collection of personal data
The personal data collected directly or indirectly from the interested party will be processed confidentially and will be incorporated into one of the processing activities owned by FGV that appear in its RAT.
When the personal data referring to the data subject is obtained from the data subject themselves, at the time of collection, the data subject shall be provided with the processing information, in a clear and intelligible form. If appropriate, the essential information about the processing will be provided on the collection form and a second layer of more detailed information will be indicated or linked from the collection form.
Uses and purposes
The processing of personal data will be in accordance with FGV’s own functions and its use will be limited to those purposes for which it has been expressly collected.
If the personal data is intended to be further processed for a purpose other than that for which it was collected, the data subject will be informed prior to the further processing about this other purpose and will be provided with any additional relevant information, provided that the data subject does not already have this information.
The purpose of the processing of personal data will be that necessary for the administrative management and processing of the administrative procedures for which your data are requested, which will correspond to each of the processing activities carried out by FGV and which are accessible in the RAT.
No automated decisions will be made based on the processing of your personal data.
Processing legitimacy
In general, the legal basis for the processing of personal data by FGV is the fulfilment of legal obligations or the performance of actions in the public interest or in the exercise of public powers vested in the Generalitat Valenciana, in accordance with the rules governing the actions of public administrations and, in particular, Law 39/2015 of 1 October on the Common Administrative Procedure of Public Administrations and Law 40/2015 of 1 October on the Legal Regime of the Public Sector, the Statute of Autonomy and the Law of Government.
However, some processing may require the consent of the persons affected by the processing. In the cases in which the legal basis for the processing is the consent of the person concerned, FGV will put in place mechanisms that allow the consent to be granted by a clear affirmative action from this person and in such a way that evidence of it can be preserved.
The legal basis that enables each of the processing activities carried out by FGV can be consulted in the RAT.
According to the provision established in Article 14, paragraph 5.c) of the GDPR, the data from the processing that are the responsibility of the administration of the Consell or its instrumental public sector may be processed by bodies that have a supervisory, inspection or control function related to the exercise of public authority, provided that this access to data is expressly provided for in the regulations that regulate them (General Intervention, Inspection of Services, Delegation of Data Protection).
Data Retention
In general and without prejudice to the specific information published in the RAT, the personal data processed by FGV will be kept for the time necessary to fulfil the purpose for which they are collected.
Once the data has been removed or deleted from the processing, FGV may keep it in order to make it feasible to determine the possible liabilities that may arise from its processing or to allow its subsequent use, after the adoption of the appropriate protection measures, for historical, statistical or scientific purposes.
Data communication
The data controller will not communicate or publish personal data without the consent of the persons concerned, except in those circumstances provided for by the legislation in force. The intended recipients of data transfers for each of the processing activities can be consulted in the RAT.
In addition to the above, it may be necessary to communicate data or allow access to them. This includes, in certain circumstances, the Ombudsman, the Síndic de Greuges, Judges and Courts, the Court of Auditors, Sindicatura de Comptes, the State Security Forces and Corps, in short, recipients to whom it is compulsory to communicate data at the request of investigation, infringement, supervision or control procedures. The Data Protection Officer of the Generalitat FGV will not use the data for commercial, advertising or any other purposes unrelated to its public authority, under any circumstances.
The rights of interested parties
The data subject may at any time exercise the rights guaranteed to data subjects by the GDPR under Articles 15 to 23, which are as follows:
RIGHT OF ACCESS: The interested party has the right to obtain confirmation from FGV of whether personal data concerning them are being processed, and if so, has the right to access this data and information regarding the purposes, recipients, categories of data processed, their origin and conservation period, claims, existence of automated decisions and their consequences, and all additional rights of rectification, deletion, limitation, opposition and portability.
RIGHT TO RECTIFICATION AND ERASURE: The interested party has the right to obtain the rectification of inaccurate or incomplete personal data concerning them from FGV, without undue delay. Likewise, the interested party has the right to request the deletion of personal data concerning them. If there is no other legal basis for its conservation, FGV will proceed to the deletion of the data when they are no longer necessary or have been processed unlawfully, when the data subject withdraws their consent in processing that requires it, or when they oppose to the processing.
RIGHT OF LIMITATION: The data subject has the right to obtain the limitation of data processing from FGV, in cases of contestation of the accuracy of the data, when the processing is unlawful and the data subject opposes the deletion of the personal data and requests instead the limitation of its use, when the data subject needs to keep the data in order to formulate or exercise claims or while verifying whether the legitimate reasons of the administration prevail over those of the data subject in case the data subject opposes the processing.
RIGHT OF OPPOSITION: The data subject has the right to object to the processing of personal data concerning them. FGV will cease to process these personal data, unless it can demonstrate compelling legitimate grounds for the processing that override the interests, rights and freedoms of the data subject, or for the formulation, exercise or defence of claims.
RIGHT OF PORTABILITY: The data subject has the right to receive their personal data in a structured, commonly used, machine-readable and interoperable format and to transmit it to another data controller, provided that the processing is legitimised on the basis of consent or within the framework of the performance of a contract and the processing is carried out by mechanised means. They also have the right, where technically feasible, to have the data transmitted directly from data controller to data controller. It shall not apply where the processing is necessary for the performance of a task carried out in the public interest in the exercise of public authority vested in the controller.
All of the above rights, including the withdrawal of consent, are of a highly personal nature and can therefore only be exercised by the person concerned. However, they may act through a representative in the cases and under the conditions provided for by the legislation in force.
Exercise of data protection rights of data subjects
Interested party may contact regarding all matters relating to the processing of their personal data with:
FERROCARRILS DE LA GENERALITAT VALENCIANA
E-mail: protecciodedades@fgv.es
Partida de Xirivelleta, s/n, 46014 – Valencia or Avenida de la Vilajoyosa, 2, Estación de la Marina, 03016 – Alicante.
The Interested Party has access to the Ferrocarrils de la Generalitat Valenciana’s General Procedure for dealing with requests for the exercise of Personal Data Protection rights, published on the website www.fgv.es/Portal in the section on Citizen Relations.
We also inform you that if you consider that your right to personal data protection has been violated, you may lodge a complaint with the Data Protection Delegate of the Generalitat Valenciana:
Paseo de la Alameda, 16. 46010 València
E-mail address: dpd@gva.es
or, where appropriate, to the Spanish Data Protection Agency – AEDP (www.aepd.es).
8. RESPONSABILIDAD – LITIGIOS – LEGISLACIÓN APLICABLE
Las fotografías y los textos reproducidos y que presentan las actividades o productos ofertados tienen carácter meramente informativo.
La App “TRAM d’Alacant” no podrá ser considerada responsable de los daños, sea cual sea su naturaleza, tanto materiales como no materiales o corporales, que pudieran resultar de un funcionamiento o un uso inadecuado de los servicios.
La App “TRAM d’Alacant” no podrá ser considerada responsable por los usuarios o terceros, de daños indirectos, pérdidas de explotación o lucro cesante ocurridos por el medio que fuere.
9. LEY APLICABLE Y JURISDICCIÓN
Las presentes condiciones Generales de Uso se rigen por la ley española. En caso de controversia que se derive de las presentes condiciones generales de uso y para la resolución de los conflictos, las partes se someten, a su libre elección, y con renuncia a cualquier otro fuero que por Ley se les otorgue, a los juzgados y tribunales del domicilio de la App “TRAM d’Alacant”.
